Faulty? Intercom Installation Wynnum, Brisbane

From Faulty to Future-Proof: A Smart Intercom Installation in Wynnum

There’s nothing more frustrating than a faulty intercom. You miss deliveries, you can’t see who’s at the gate, and that all-important sense of security is lost. When your gate and door control is unreliable, your home or business feels vulnerable.

This was the exact problem a homeowner in Wynnum was facing. Their intercom system was failing, leaving them wondering, “why is my intercom not working?” and unable to reliably control their roller gate or pedestrian gate.

They called the licensed security team at Fallon Solutions. Our technicians not only diagnosed the problem (a common issue for coastal suburbs) but provided a complete upgrade to a state-of-the-art Hikvision intercom system, fully integrated with their smartphone.

The Problem: A Corroded and Failing Intercom

When our security technician arrived at the Wynnum property, the customer explained the system was intermittent. Sometimes it worked, sometimes it didn’t.

Our technician performed a full diagnostic and, as noted in the report, “found the door station cable had corroded.”

This is a very common problem in beautiful coastal suburbs like Wynnum. The combination of time, moisture, and salty air can eat away at the delicate copper wiring, causing poor connections. This corrosion leads to a whole range of frustrating symptoms:

• The screen inside doesn’t light up when the bell is pressed.
• You can’t hear the visitor, or they can’t hear you.
• The “unlock” button for the gate or door fails to work.
• The video feed (if it has one) is static or black.

Our technician first performed a temporary repair to get the system back online, but this was a band-aid solution. The customer needed a long-term, reliable fix.

The Solution: A Full Hikvision 2-Wire Intercom Upgrade

After discussing the long-term issues of the old, corroded system, our technician presented a replacement option: a modern HikVision 2-wire Y-Series video intercom system.

The customer agreed this was the best path forward and also opted for our Black Home Protection Plan, giving them 3 years of complete peace of mind.

This wasn’t just a simple replacement; it was a comprehensive security upgrade. Here’s what our team did:

1. Professional Installation: We supplied and installed the brand-new Hikvision system. This included a large, premium 10-inch android room station—a crystal-clear touchscreen that becomes the new command centre for the home.
2. New Cabling: Crucially, we “run all cables,” replacing the old, faulty wiring with new, high-quality cable, ensuring a perfect, corrosion-free connection for years to come.
3. Full System Integration: A new intercom must work with your existing hardware. Our technicians connected the new system to the customer’s “existing electronic strike” (the lock on their pedestrian gate) and their “gate motor” (for the roller gate). This is a specialised skill that ensures seamless operation.
4. Smart Device Connectivity: This is where the upgrade truly shines. We “connect[ed] to the internet and 2x customer devices.” The homeowner can now see who is at their gate, talk to them, and unlock either the pedestrian or roller gate from their smartphone, anywhere in the world, using the Hik-Connect app.
5. Firmware Updates and Handover: To ensure maximum security and performance, we “upgrade[d] the firmware… to the latest version.” We then provided a full “train[ing] [for the] customer on system and Hik-Connect app use.” We don’t leave until you are 100% confident.
6. Complete Testing & Support: We tested every function: calling the intercom, calling the phones, unlocking the door, and unlocking the gate. Finally, we enabled remote configuration via our pro account, meaning we can provide technical support and programming tweaks remotely.

The Benefits: Total Control and Peace of Mind

For our Wynnum customer, the result is a massive leap in convenience and security.

• Total Reliability: The new, professionally wired system works every single time.
• Remote Access: They’ll never miss a delivery again. They can see the courier on their phone and unlock the gate, even if they’re at work or on holiday.
• Enhanced Security: A high-definition video feed means they can always see who is at their property, day or night, before granting access.
• Long-Term Value: The old, faulty intercom was a liability. This new, smart system adds significant appeal and value to their property.
• Complete Support: With a 3-year protection plan and remote support enabled, they have total peace of mind for the long haul.

Why Choose Fallon Solutions for Your Intercom Needs?

When it comes to security, you need a licensed and experienced professional.

• We Are Licensed Experts: Fallon Solutions holds the necessary Queensland Security Firm and Installer licenses. Our technicians are qualified to handle your entire system, from the electrical wiring to the data programming.
• We Diagnose and Solve: We don’t just sell boxes. We can diagnose a faulty intercom and tell you if it’s a simple repair or if a full upgrade is the more cost-effective solution.
• We Are Integration Specialists: Our team has the expertise to make new technology, like a Hikvision intercom, work perfectly with your existing gate motors and door locks.
• We Provide Full Training: We believe in a complete service. We’ll ensure you are fully confident in using your new system before we consider the job done.

For more information on our security services, visit our security trade area.

Don’t Put Up With a Faulty Intercom

An unreliable intercom is a gap in your home’s security. As this Wynnum job shows, upgrading to a modern, smart video intercom is a simple process that provides incredible benefits.

If your intercom is unreliable, or you’re looking for a new intercom installation in Wynnum, don’t wait. Contact the licensed security experts at Fallon Solutions today! Call us on 1300 054 488 or send us an enquiry here.