Service Guarantee

Lifetime Labour Warranty

We stand by our work with a limited lifetime labour warranty for domestic services. If any work doesn’t meet Australian Standards, we’ll redo it at no cost to you. For commercial projects, a 12-month warranty ensures quality and reliability. This robust guarantee reflects our confidence in delivering exceptional results every time.

Upfront Pricing and Accurate Billing

Transparency is at the heart of our service model. With upfront pricing, customers know exactly what to expect before any work begins – no hidden fees or surprises. Our fixed-price approach eliminates the stress of time-based billing, ensuring our customers remain in control throughout the process.

On-Time Guarantee

Punctuality is another cornerstone of the Fallon Solutions experience. Our On-Time Guarantee compensates customers $5 for every minute a technician is late, up to $100 (terms and conditions apply). This commitment to timeliness underscores our respect for your schedule.

Clean-Up and Courtesy

Our technicians are trained to treat your home with care and respect. We arrive in clean uniforms, conduct comprehensive safety checks, and ensure your space is left spotless after completing our work. If you prefer to handle clean-up yourself, we’ll honor your preference without hesitation.

Round-the-Clock Accessibility

Emergencies don’t wait for business hours, and neither does Fallon Solutions. Our local service center operates 24/7, 365 days a year, ensuring help is always just a phone call away. Whether it’s a burst pipe or an electrical fault, our team is ready to respond promptly to urgent situations.

Commitment to Best Practices

We adhere to a Quality Management System compliant with AS/ISO 9001:2000 standards. We invest in regular training for our technicians, ensuring we stay updated on the latest technologies and industry best practices. Our dedication to continuous improvement guarantees that every job meets the highest standards of safety and efficiency.

Customer-Centric Approach

At Fallon Solutions, customer satisfaction is more than a goal – it’s a promise. From seamless booking processes to timely communication about arrival times or schedule changes, we prioritise convenience at every step. Our proactive feedback system allows us to continually refine our services based on customer insights.

By choosing Fallon Solutions, you’re partnering with a company that values professionalism, transparency, and quality above all else. Whether it’s plumbing, electrical work, or any of their other trade services, the Fallon Solutions Guarantee ensures you’ll receive dependable solutions tailored to your needs – every time.