Service Guarantee

Our Promise to you

At Fallon Solutions, we are committed to delivering an exceptional level of professionalism and service that exceeds industry standards. Our goal is to provide a customer experience that surpasses expectations, whether we are addressing a minor home repair or managing a large-scale commercial project. We also provide and On Time Guarantee.

Here’s what you can expect when you book with Fallon Solutions:

    1. Accurate Billing
      • We guarantee upfront, transparent, and accurate billing for all our services. If you have any concerns about your bill, feel free to contact us to discuss.
    2. Courteous and Respectful Service
      • Our technicians arrive in clean, branded Fallon Solutions vehicles, wearing identifiable uniforms. They are trained to conduct a comprehensive home safety assessment during the initial visit, treating you and your home with courtesy and respect.
    3. Clean-Up Guarantee
      • We ensure our team cleans up after completing a job. If you prefer to handle the clean-up yourself, we respect your decision. Our focus is on providing a hassle-free service.
    4. Punctuality
      • When you book a job, we provide either an appointment window or a fixed time of arrival. With our On Time Guarantee, we pledge to arrive on time or compensate you $5 for every minute we are late, up to a maximum of $100.
    5. Communication and Adaptability
      • We keep you informed about any changes to the schedule due to adverse weather conditions, staff illness, or unforeseen events like traffic accidents.
    6. Accessibility
      • You can reach us 24/7, 365 days a year, through our local service centre at 1300 054 488 or by completing an online enquiry. Our extensive in-house team allows our field technicians to focus on completing jobs rather than answering calls.
    7. Competitive Quotes
      • Backed by over 60 years of experience, Fallon Solutions is committed to providing competitive pricing across all trades, ensuring a cost-effective and efficient solution to meet your specific needs.
    8. Emergency Repairs and Support
      • We offer 24-hour emergency plumbing and electrical services in Brisbane and the Gold Coast, prioritising your urgent needs. Inform our service centre team if it’s an emergency, so we can respond promptly.
    9. Quality Assurance
      • Fallon Solutions adheres to a Quality Management System compliant with AS/ISO 9001:2000. We provide warranties on all work, with commercial work covered for 12 months and domestic work backed by a limited lifetime guarantee on labour.
    10. Best Practices and Training
      • We follow best practices, use quality materials, and invest in regular staff training to stay updated on evolving technologies.
    11. Service Quality Measurement
      • We measure our service quality through key performance indicators, aiming for continual improvement. Customer feedback is crucial, and we conduct over 10,000 follow-up calls each year to gauge satisfaction. Our thousands of Google and Facebook reviews are testament to our quality and service.

We value your feedback and welcome any thoughts or ideas you may have about our service. Call us on 1300 054 488 or use our online review form to share your experience and help us serve you better.