Burst Water Pipes and Drains

Unfortunately, if you live in a house you going to have to deal with a burst water pipe at some time in your life. Pipes that supply toilets, showers and taps all have the potential to burst at some time.

How do I know if I have a burst water pipe?

There are several signs to look out for when you suspect you a burst water pipe.

• Pooling water in your garden – it may even be streaming across a concrete path way
• Water spurting out of a wall or wetness around walls that seems to be getting larger
• Hissing or loud spraying sounds in and around areas within your home where plumbing is installed
• A high water bill – extremely high water bills are often a sign you have a hidden leak

So what can you do?

If you have a burst water drain outside your home

• Turn off the water supply at the water meter – this will shut off the flow of water and stop the leak, it will also turn the water off to the whole house so toilets and showers will not work
• Keep pets and children away from the affected area – hot water bursts especially can be harmful to pets and children
• Contact us as soon as possible on 1300 054 488
• Only turn the water back on for a short period of time if it is safe to do so, so you can shower and use toilets then turn it back off again
• Keep water off during the night should you need to wait overnight to get help; we service Greater Brisbane 24/7 for plumbing emergencies.

If you have a burst pipe inside your home

• Turn off the water supply at the water meter – this will shut off the flow of water and stop the water flowing into your house, it will also turn the water off to the whole house so toilets and showers will not work. Do this as promptly.
• Do not turn the water back on for any reason; you don’t want to flood your home.
• Contact us straight away identifying to our contact centre that it is an emergency and you need help now! Call us on 1300 054 488
• If it is safe to do so start removing excess water with a mop and bucket and soak up with towels.
• Contact your insurance company straight away to inform them what has happened and get a claim lodged.