Fallon Solutions Privacy Policy
Privacy Policy
At Fallon Solutions, we value your privacy and are dedicated to safeguarding the personal information you provide to us. This statement outlines our policies and practices regarding the use and disclosure of your personal data. Please note that Fallon Solutions periodically reviews and updates this Privacy Policy without prior notice. Therefore, we encourage you to review the terms of this policy periodically to stay informed about how we collect and utilise personal information. By using our website, you consent to the collection and use of your personal data by Fallon Solutions as outlined below.
Effective date: 15/10/2026
This Privacy Policy applies to Fallon Solutions Pty Ltd ATF Fallon Solutions Unit Trust, trading as Fallon Solutions Pty Ltd (“Fallon Solutions”, “we”, “us” or “our”). It explains how we collect, use, disclose, store and handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (the “Privacy Act”).
Fallon Solutions is a Brisbane-based home services business providing plumbing, electrical, air conditioning, solar and other services. This Policy covers our website (fallonsolutions.com.au), our phone and text lines, our technicians’ visits to your home or business, and every other way you deal with us.
By using our website or services, or by giving us your personal information, you acknowledge that we will handle it as set out in this Policy.
Part A – Customers, suppliers, job applicants, contractors and the public
1. Personal information we collect
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
In some cases we may collect “sensitive information”, which the Privacy Act protects more strongly. It includes information about racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record, health, and genetic or biometric information. We only collect sensitive information with your consent, or where the law permits or requires it.
What we collect depends on how you deal with us. The table below shows the common kinds.
| Who you are | Kinds of personal information we may collect |
| Customers (homeowners, tenants, property managers, landlords and business customers) | Name, title and address of the property where we work; contact details such as email and phone number; access details for the property (e.g. gate codes, key arrangements, pets on site); details of the job, including notes, quotes, invoices and service history; photos and videos of the work area, fixtures and appliances taken before, during and after a job; appliance, system and warranty details (e.g. hot water, air conditioning, solar and security systems); business name and ABN (if you are a business or sole trader); billing and payment information; any other information you give us |
| Suppliers and their staff | Name and job title; contact details such as email, address and phone number; business name and ABN; financial and billing information; any other information you give us |
| Job applicants and prospective employees | Name, gender and date of birth; contact details; emergency contact and next of kin; identification and right-to-work documents such as passport, driver’s licence and visa status; resume information such as references, work and education history, qualifications and trade licences; background check results such as national police checks; health and safety information relevant to fitness for work; information from your application and interviews; information from your referees |
| Contractors and their staff | Name; contact details; business name and ABN; identification and right-to-work documents; trade licences and insurances; background check results; correspondence with us; bank details, tax file number and superannuation information; any other information you give us |
| Visitors to our Mansfield office | Sign-in register details such as name, company and phone number; [images or footage captured by CCTV] |
| People who contact us with enquiries | Name and contact details such as email, address and phone number (if provided); information you give us when you call, text, email, message us on social media or submit a form on our website |
| Website visitors | Information collected by cookies and analytics tools (see Section 2) |
Our services are not directed at people under 18. If you are under 18, please ask a parent or guardian to contact us on your behalf.
2. How we collect personal information
Where it is reasonable and practicable, we collect personal information directly from you. This includes when you:
- call or text us on any of our dedicated phone lines;
- book a job, request a quote or submit an enquiry through our website;
- email us or message us through our social media pages (Facebook, TikTok, Instagram, YouTube or LinkedIn);
- deal with our technicians when they attend your property;
- visit our office; or
- apply for a job or offer to work with us as a supplier or contractor.
We may also collect personal information from third parties, such as:
- a property manager, landlord, real estate agent, builder or insurer who books work on your behalf;
- our sub-contractors and suppliers;
- a business we have purchased to notify you of the change;
- for job applicants and contractors, recruitment agencies, referees, former employers, education providers, background check providers and public sources such as LinkedIn.
If someone gives us personal information about you, we will handle it in line with this Policy.
Cookies and analytics
Our website uses cookies and similar tools, including Google Tag Manager and related Google analytics and advertising tools, to understand how visitors use the site and to improve it. Cookies cannot read data from your hard drive or from other websites.
This data does not usually identify you. We may be able to identify you in some cases, such as when you submit an online enquiry or booking. You can set your browser to refuse cookies, but some parts of our website may not work properly if you do.
Our website may link to third-party websites. We are not responsible for their privacy practices, so please read their privacy policies.
3. Why we collect, use and disclose personal information
We only collect personal information that is reasonably necessary for our business. We generally use and disclose it for the main purpose we collected it for, as set out below.
| Who you are | Purposes |
| Customers | Quoting, booking, scheduling and carrying out plumbing, electrical, air conditioning, solar and other service work; sending your technician to the right place with the right information; contacting you about bookings, arrival times and job updates; issuing compliance certificates and lodging required notifications; handling warranty and manufacturer claims; processing payments; following up on our work and asking for feedback; letting you know about your membership and required maintenance reminders; sending marketing communications (see Section 6) |
| Suppliers and their staff | Buying products and services from you and managing our relationship |
| Job applicants and prospective employees | Assessing your application, including background checks and contacting referees |
| Contractors and their staff | Assessing your ability to work with us, including licence and background checks; managing our relationship, including payments |
| Visitors to our Mansfield office | Managing the safety and security of our premises and people |
| People who contact us with enquiries | Responding to your enquiry |
| Website visitors | Letting you use our website; tailoring content to your interests; measuring and improving our website and advertising; keeping our website secure |
In the ordinary course of business, we may also use and disclose personal information to:
- run our business, including record keeping, reporting, administration, accounting, insurance, audit, training and quality assurance;
- improve our services and how we work;
- analyse aggregated information to better understand our customers;
- meet our legal and regulatory obligations, including licensing requirements;
- protect our lawful interests;
- manage health and safety;
- respond to and investigate incidents and complaints; and
- otherwise where the law permits or requires it.
4. Disclosure of personal information
We do not sell or trade your personal information. In the ordinary course of business, we may disclose it to:
- our related entities;
- our employees, sub-contractors and licensed tradespeople who carry out or support your job;
- service providers who help run our business, such as IT, cloud hosting, job management and scheduling software, phone and SMS, payment processing, debt collection, and marketing and advertising providers (see Section 6);
- manufacturers, suppliers and warranty providers, where needed to supply products or handle a warranty claim;
- people who book or pay for work on your behalf, such as your property manager, landlord, builder or insurer;
- electricity distributors, regulators and government bodies where our work requires it, such as for solar connection approvals, compliance certificates, rebates or licensing;
- our professional advisers, such as accountants, lawyers, auditors and insurers;
- legal or regulatory authorities, where the law authorises or requires it; and
- anyone else you have consented to.
5. Cross-border disclosure
We do not usually disclose personal information overseas. However, some of our IT, software and marketing service providers (including Google and Meta) may access, process or store personal information on servers outside Australia, such as in [the United States of America], to provide services to us. We take reasonable steps to ensure these providers handle personal information consistently with the APPs.
6. Direct marketing
We may use your contact details to send you marketing by email, SMS, phone or post – such as service reminders, seasonal maintenance tips, offers and news about your membership or our services – where you have consented or would reasonably expect to receive it. With your consent, we may also use your information to show you relevant advertising through partners such as Google and Meta. You can opt out at any time by using the unsubscribe link or replying STOP to an SMS, or by contacting us using the details in Section 11.
Even if you opt out of marketing, we will still send transactional messages needed to deliver our services, such as booking confirmations, technician arrival notices, maintenance reminders, quotes and quote follow-ups, invoices, paid membership information and receipts.
7. Security and retention
We hold personal information in digital and hard copy form. We take reasonable technical and organisational steps to protect it from misuse, interference and loss, and from unauthorised access, change or disclosure. These include access controls, encryption where appropriate, secure cloud-based systems, password-protected devices for our technicians, restricted access to our office and paper records, and staff training.
We keep personal information only for as long as we need it for the purposes in this Policy or as the law requires (for example, tax, licensing and warranty records). After that, we take reasonable steps to destroy or de-identify it.
If a data breach is likely to cause serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
8. Automated decision-making
We may use automated systems, such as scheduling, job allocation, quoting or payment assessment tools, to help make decisions that could significantly affect you. Where we do, we will tell you the kinds of information used, let you know when such a decision has been made, and let you ask for a review by a person. To ask for more information or a review, contact us using the details in Section 11.
9. Access, correction and quality
We take reasonable steps to keep the personal information we hold accurate, complete and up to date. Please tell us if your details change.
You can ask to access or correct the personal information we hold about you by contacting us using the details in Section 11. We will respond within a reasonable time. If we refuse your request, we will give you our reasons in writing.
We do not charge you for making an access request. If retrieving or providing the information costs us money, we may charge a reasonable fee and will tell you before we do.
Part B – General
10. Updates to this Policy
We may update this Policy from time to time. The current version will always be on our website, and we will give you a free copy on request.
11. Complaints and contact
If you have a question, complaint, or an access or correction request, please contact us:
Fallon Solutions (Fallon Solutions Pty Ltd ATF Fallon Solutions Unit Trust, trading as Fallon Solutions Pty Ltd)
Address: 41 Devlan Street, Mansfield QLD 4122
Phone: 1300 762 260
Email: [email protected]
Website: fallonsolutions.com.au
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you can contact the OAIC:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au | Phone: 1300 363 992 | Post: GPO Box 5288, Sydney NSW 2001
Policy version and revision information
| Field | Detail |
| Policy authorised by | Jackson Whipps |
| Policy owner | Managing Director |
| Original issue date | 15/10/2026 |
| Current version | 1.0 |
| Next review date | 31 March 2027 |
| Applies to | Fallon Solutions Pty Ltd ATF Fallon Solutions Unit Trust, (ABN 82 757 595 979) trading as Fallon Solutions |
Terms Used In This Document: Marketing communication vs transactional emails
Under the Australian Privacy Act, there are distinctions between marketing emails and transactional emails:
- Marketing Emails:
- Marketing emails are messages sent with the primary purpose of promoting products, services, or events to recipients.
- They typically aim to generate sales, increase brand awareness, or engage customers.
- Marketing emails often include promotional content, special offers, discounts, or invitations to events.
- The recipient’s consent is required before sending marketing emails, and there are regulations regarding obtaining and managing consent under the Privacy Act.
- Organisations must provide recipients with an option to unsubscribe from marketing emails.
- Transactional Emails:
- Transactional emails are messages that facilitate, complete, or confirm a commercial transaction or relationship between the sender and the recipient.
- They are typically triggered by specific actions or events, such as purchases, account registrations, password resets, or order confirmations.
- Unlike marketing emails, transactional emails focus on providing essential information related to the recipient’s interaction with the sender’s services or products.
- Examples of transactional emails include order confirmations, shipping notifications, account notifications, receipts, and password reset emails.
- Transactional emails are considered necessary for conducting business and maintaining customer relationships, so they do not require explicit consent from recipients.
