NBN Cable Install Everton Hills, Moreton Bay: Broken Line Fix

Oops! Fixing a Broken NBN Cable in Everton Hills

Is there any feeling of dread quite like hearing a “snap” while you’re gardening, followed immediately by the realisation that the Wi-Fi has gone dead? In our hyper-connected world, accidentally severing your internet connection is a modern-day disaster that brings work, study, and entertainment to a grinding halt.

It happens more often than you think. A shovel in the wrong spot, a new fence post, or some enthusiastic landscaping can easily slice through the vital link between your home and the outside world. Recently, Fallon Solutions was called to a property in Everton Hills where a resident had experienced this exact “uh-oh” moment. While digging in the yard, they had accidentally cut through the lead-in cable, requiring an urgent NBN cable install to get back online.

If you have damaged your underground cabling, don’t panic (and definitely don’t try to tape it back together yourself). Here is how we restored the connection safely and professionally.

The Problem: A Shovel vs. The Internet

The homeowner in Everton Hills contacted us with a clear and urgent issue: “NBN cable broken when digging in the ground.”

Underground cables are often shallower than people expect. While power lines are usually buried deep with warning tape, data cabling and telecommunications conduits can sometimes be found just 300mm-450mm below the surface.

The Consequences of a Cut Cable:

• Total Internet Blackout: The most obvious sign is the modem light turning red or flashing. You lose all internet and landline phone connectivity immediately.
• Water Damage Risk: If the conduit (the pipe holding the cable) is cracked but the cable is only nicked, moisture can seep in over time, causing intermittent dropouts and slow speeds weeks later.
• Safety Concerns: While data cables don’t carry the same lethal voltage as mains power, cutting any unknown wire in your yard is dangerous. You must assume it could be live until proven otherwise.

For this customer, the damage was physical and complete. The copper or fibre line was severed, and the only solution was a professional NBN repair.

The Solution: Professional Cabling Replacement

Upon arrival, our ACMA-registered data technician assessed the damage. When an underground cable is cut, simply twisting the wires back together with electrical tape is not a viable fix. It ruins the speed, introduces interference, and will fail the moment it rains.

Here is the step-by-step process we used to fix the issue:

1. Site Assessment and Safety: We identified the location of the break and ensured no other services (like power or water) were affected.
2. Excavation: We carefully exposed the conduit on either side of the break to allow for a clean repair.
3. Cable Retrieval: In many cases, the best long-term fix is to replace the section of cable entirely. We used a “draw wire” to fish a new, high-quality outdoor-rated cable through the existing conduit from the street pit (or boundary connection point) to the house.
4. Conduit Repair: We repaired the broken PVC conduit to ensure the new cable was protected from soil, rocks, and moisture.
5. Termination: We connected the new cable at the internal wall socket (or NBN utility box) and at the external junction box. This requires precision tools to ensure the delicate copper or fibre strands are perfectly seated.
6. Signal Testing: Once the NBN cable install was complete, we used a network tester to verify the line integrity. We confirmed that the modem synced up with the NBN network and that download speeds were back to normal.

The Benefits for the Homeowner

Engaging a licensed NBN cabler to fix the break properly offers significant advantages over a DIY attempt:

• Restored Speed: A proper, continuous cable ensures there is no signal loss or “noise” on the line, giving you the fastest possible internet speeds.
• Weatherproofing: By repairing the conduit and using outdoor-rated cable, we ensured the fix would last through the next storm season without failing.
• Compliance: It is illegal for unlicensed persons to work on telecommunications cabling in Australia. A professional repair ensures your home remains compliant and safe.

Peace of Mind: The homeowner could fill in the hole and finish their gardening knowing they wouldn’t accidentally disconnect the internet again.

Why Choose Fallon Solutions?

Data and internet cabling is a specialized trade. You need someone who understands the NBN standards and has the equipment to haul cables through underground pipes.

When you search for a “data technician” in Everton Hills, you need a team that is ACMA registered. At Fallon Solutions, our technicians hold the Open Cabling Registration required by law to work on your home’s internet infrastructure. We carry the right cable, conduits, and testing gear to fix underground breaks efficiently. We understand that being offline is stressful, so we aim to get you reconnected as fast as possible. Learn more about our home data services, here.

Saving Your Home Connection

accidents happen, especially in the garden. If you find yourself staring at a severed wire in a trench, don’t try to fix it yourself. A professional repair is faster, safer, and guarantees your Netflix won’t buffer.

If you need an NBN cable install or have damaged your data cabling in Everton Hills or the Northern Suburbs, get the experts involved. Contact Fallon Solutions today for fast, reliable service! Call us on 1300 054 488 or enquire here.