What to Expect After You Book

Recently Booked an Appointment with Us? Here’s What to Expect!

At Fallon Solutions, we believe in a “no surprises” service. We know that inviting a technician into your home requires trust, which is why we provide full transparency from the moment you book.

Our $88 call out fee isn’t just about getting us to your door – it covers a comprehensive service experience designed to give you peace of mind and expert guidance before any major work begins.

Immediately After Booking:

Once your appointment is set, communication begins. You will receive a confirmation text and email detailing:

• Your scheduled booking day and time window.

• The job location.

• Direct contact details should you need to reschedule or update your information.

Before We Arrive:

We value your time. As a courtesy, your Fallon specialist technician will call you 15–30 minutes before arrival. You’ll know exactly when to expect us, so you don’t have to spend your day waiting around.

When Your Technician Arrives:

Professionalism is our priority. Your technician will greet you warmly, introduce themselves, and explain the process in clear, easy-to-understand terms.

Added Value: As part of every visit we do a quick, no-obligation home safety inspection. It’s to make sure there’s nothing unsafe or non-compliant. We’ll show you anything I find, and we’ll separate what’s essential from what’s optional.

Assessing the Job & Providing Options:

Before any work is carried out, your licensed specialist in the trade you booked will assess the issue and provide a clear explanation of their findings. Whether it’s an electrical, plumbing, or air conditioning matter, you are getting an expert’s eyes on the problem.

We provide:

• Verified Expertise: For your peace of mind, you can view our full list of trade licenses here to see the qualifications our team maintains.

• Transparent Options: We’ll tell you what needs immediate attention and what can wait.

• No Jargon: We explain the “why” and “how” simply.

• Full Control: You’ll have the opportunity to ask questions and approve the quote before we start.

• Home Protection Plan: You can purchase a preventative layer for your home, designed to help reduce emergencies and costly surprises.

Quality Products & Workmanship

We believe in doing the job right the first time. To ensure the longevity and safety of your home, Fallon Solutions only recommends and uses the highest quality products. By pairing premium materials with expert installation, we ensure a durable solution that saves you from the cost and hassle of repeat repairs.

During the Visit:

Once you have approved the work, our technicians follow a strict protocol to ensure quality and safety:

• Safety First: A full risk assessment is conducted before work begins.

• Professional Standards: All work is performed to strict safety and Australian Standards.

• Respect for Your Home: We keep the workspace clean, tidy, and organised.

• Testing & Clean up: We test all work for functionality and remove all rubbish and materials when we leave.

After the Job is Complete:

Our relationship doesn’t end when the van pulls away. To ensure long-term satisfaction, you will receive:

• A formal receipt and a written guarantee.

• Details of our Limited Lifetime Labour Warranty.

• An invitation to share your experience with us online.

Why Book with Fallon Solutions?

With Fallon, that $88 travel fee secures a licensed local expert, a comprehensive safety check, and a commitment to leaving your home better than we found it. We’re not just fixing a problem; we’re providing a professional standard you can rely on.

For more information on making a booking, or enquiring about an existing booking call us on 1300 054 488.