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The Master Plumbers Association of Queensland interviewed our General Manager of Plumbing; Michael Preston, about the history of the company, recent developments and what the future holds.

Who founded the company and when?

Neil T Fallon founded our company in 1962. Back then we were an electrical contractor and we diversified to plumbing, drains and hot water in 2006.

How has the company changed over the years?

We purchased Neil T Fallon Electrical Contractors in 2005 when Neil retired with an idea to leverage the brand and good reputation across other trades. From 2005 to 2016 we have grown from a small company of 23 people to a medium-sized contractor, employing a team of almost 150 people. We now provide electrical, data, TV reception, appliance repairs, plumbing, drainage, hot water, drain relining, leak detection, air conditioning, and carpentry services.

What does your company specialise in?

We specialise in the provision of highly responsive trade solutions to home and business owners. We aim to be the company of choice for all those who recognise exceptional customer service, quality and honesty. We are very careful in choosing who we work for. Over 75% of our work is for repeat and referral customers.

What have been the company’s major highlights?

We are very excited to have moved into our new premises at Devlan Street in Mansfield. We believe strongly in providing an exceptional environment in which to work and our new premises has a gymnasium, three lunch areas, one fashioned to look like a bar, one a café and an outdoor dining deck with a great view of our garden. All of our team come to our in-house training room for 2 hours of training every week. In conjunction with our team, we have developed a culture plan to ensure a balance between fun and high performance.

How do you feel the industry has changed over the years?

The industry has changed significantly since 2005. The internet has changed the way we advertise and the way we reach our staff and customers. Mobile phones, tablets, GPS tracking and mobile devices have improved our ability to respond quickly and communicate better. The world is getting smaller and we have been lucky enough to form alliances with companies in other states and overseas to help us stay at the cutting edge of the industry through sharing of clever thoughts and ideas.

How has your subscription to MPAQ helped the business over the years?

We have used MPAQ for technical advice over the years and this has helped us keep up to date with what is happening in the industry. We plan to remain members as long as we provide specialist plumbing solutions.

What are your future goals for the company?

We may add security or pest control to our range of solutions in the future and we have toyed with providing drain solutions to all capital cities.

Used with permission from Master Plumbers of Queensland. Click here to see the original article: Master Plumber Magazine May/June