5 December 2023
Consumers urged to immediately check for recalled LG solar batteries after Government safety warning notice
In light of recent safety warnings issued by the Assistant Treasurer, the Hon. Stephen Jones, and the Australian Competition and Consumer Commission (ACCC), we want to draw attention to potential fire risks associated with certain LG solar lithium-ion batteries. The affected batteries, installed in solar energy systems nationwide, are the subject of a product safety recall due to the risk of overheating and the potential for house fires.
Safety Warning Notice:
The ACCC has issued a national safety warning notice, urging consumers to be vigilant and check if their solar storage battery is subject to the recall. The warning emphasises the potential risks of fire associated with these batteries and the need for immediate action to ensure the safety of occupants and prevent property damage.
Scope of the Recall:
Approximately 8,000 affected LG batteries remain at risk in homes across Australia. These batteries were manufactured by LG and installed in various systems, including LG-branded systems, those sold under other brands such as SolaX, and unbranded systems. Alarmingly, about 6,000 of these batteries have yet to be located.
Pictures of affected batteries and systems:
Affected Models
SolaX X-Cabinet
SolaX Power Station
Opal Storage
Burnt LG Batteries
What Consumers Should Do:
- Check for Recalls: Visit LG’s official website and click on ‘Electrical Safety Recall’ to determine if your battery is affected.
- Switch Off Recalled Batteries: If your battery is subject to recall, switch it off immediately. Refer to the instructions for your energy storage system or contact your installer or LG for guidance.
- Contact LG or SolaX:
Reach out to LG or SolaX to report a recalled battery and arrange a free replacement, refund, or software update.
How Fallon Solutions Can Assist:
If you’re uncertain about the status of your LG solar battery or require support in dealing with the recall, Fallon Solutions is here to help. Our team is ready to provide guidance, answer questions, and assist with the necessary steps to ensure your safety.
At Fallon Solutions, we are committed to the well-being of our customers. Stay informed, take immediate action if necessary, and remember that your safety is our top priority.
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